Feel safe with Travel Raintree

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Guests

Your health and the health of our staff is our top priority. We want to assure you that we are monitoring the situation regarding COVID-19 and will be taking the necessary steps to ensure that you are as safe as possible.

On this page, we will keep you updated on the status of each resort as we receive them, the security measures we are taking and any policy updates.

Most of our resorts have reopened with new health and safety standards. All public areas are regularly disinfected, personal protection and social distancing measures are implemented, and sanitation stations are available to all guests. We advise consulting with local authorities regarding the reopening of restaurants for dining and other local services.

Below is a description of the measures taken per hotel, hotel facilities and special requirements per country. As local ordinances can change quickly, please contact the individual resort for the most current details.

Restrictions and actions in Mexico destinations
Restrictions and actions in the U.S. + Canada destinations

MEXICO	RESORT OPEN	MASK REQUIREMENTS	POOL OPEN	CLEANLINES	ACTIVITIES	GYM OPEN	ADDITIONAL COVID-19 REQUIREMENTS
Club Regina Puerto Vallarta		Required in all public areas		One time per day	Same Famliy	Limited occupancy and hours. Reservations required.	US Travellers: Negative test before returning to the US. Rapid testing available on-site
Club Regina Los Cabos		Required in all public areas		One time per day	Max 10 People	Limited occupancy and hours. Reservations required.	US Travellers: Negative test before returning to the US. Rapid testing available on-site
Club Regina Cancun		Encourager in public areas		1 time per day	Max 8 People	Limited occupancy and hours. Reservations required.	US Travellers: Negative test before returning to the US. Rapid testing available on-site
Villa Vera Puerto Vallarta	Closed	Closed	Closed	Closed	Closed	Closed	Closed

UNITED STATES + CANADA	MASK REQUIREMENTS	POOL OPEN	HOUSEKEEPING	ACTIVITIES	GYM OPEN	ADDITIONAL COVID-19 REQUIREMENTS
Cimarron Golf Resort	Required in all public areas	Same day reservation only	Suspended. Linens available for touch-free delivery upon request	Limited to 50% capacity
Sandcastle Birch Bay - Washington	Required in all public areas	Closed	Suspended. Linens available for touch-free delivery upon request
The Miners Club - Utah	Required in all public areas	Same day reservation only	Suspended. Linens available for touch-free delivery upon request	Only occupants of the same room/unit	Same day reservation only
Park Plaza - Utah	Required in all public areas	Open from 9 a.m. to 9 p.m. Respecting social distancing.	By request only with 24 hour notice	Same Family	Available by reservation with the front desk.
Kona Reef - Hawaii	Required in all public areas	First come first serve	Do not have mid-week cleanings	Groups of maximum 4 people together		Guests must present a negative test result for a test taken within 72 hours of travel. They must also pass a rapid antigen test upon arrival at the airport in Hawaii.
WorldMark Phoenix - Arizona	Required in all public areas	Same day reservation only	Weekly	Limited to 50% capacity	First come, first served, one guest room at a time.
Polo Towers - Las Vegas	Required in all public areas	Limited tol 50%	Surcharge. Linens available for touch-free delivery upon request	Same Family	8 am a 6 pm, Reservations required.
Westin Resort & Spa - Whistler, BC	Required in all public areas	Closed	Suspended	Closed	Closed

On Site Covid-19 Testing at our Mexico resorts

Appointment

Upon arrival at the resort, you can be registered for an appointment for pre-departure COVID-Test which is required for all passengers on any flight entering the US.

Test price per person is $25 USD plus tax for guests with a hotel credit card on file.

Covid Test

Results within 72 Hrs prior to departure

Guests will be administered the Antigen (rapid test recommended by CDC) COVID 19 test onsite by a local Hospital Medical team and will provide a Medical report within the required 72 hour timeframe.

Result

Test Negative, ready to go home

Should a guest test positive for the COVID 19 virus, the normal protocols of quarantine at the resort will be followed with follow up care administered by the hospital staff. These measures will be done so at the guest’s expense.

Cancellation Policy

Flexible Booking

At Travel Raintree, we understand that we live in a reality that changes from one moment to the next. If you need to change your trip, you can do so, at no additional cost, up to 24 hours before your reservation date.

On existing reservations, rates are non-refundable, but we will be happy to find a date that fits your availability.

For new reservations, you may cancel your room at no additional charge.

If you have any questions, please email us at reservations@travelraintree.com and we will be happy to assist you.